Return & Refund Policy
We want you to love what you order. If something isn't right, here's how returns and refunds work.
Returns window
You may request a return within 7 days of delivery. Contact us first — we'll confirm the return and tell you where to send the item before you post anything.
Condition of returned items
To be accepted, an item must come back:
- Unopened, with any seal or shrink-wrap intact
- In its original box and packaging
- With proof of purchase — your order number is enough
What we can't accept
For hygiene reasons we cannot accept a fragrance that has been opened, sprayed or tested, unless it arrived damaged or is not what you ordered. Gift cards are non-returnable.
Damaged or incorrect orders
If your order arrives damaged, or isn't what you ordered, tell us within 48 hours of delivery and send a photo. We'll replace it or refund it in full, including delivery, at no cost to you.
Refunds
Once we receive and check the returned item, we'll confirm your refund and process it to your original payment method within 7 working days. Delivery charges are refunded only where the return is our error.
Return shipping costs
Where the return is a change of mind, return postage is yours. Where the item was damaged, faulty or incorrect, we cover it.