Frequently Asked Questions
The questions we're asked most. If yours isn't here, message us on WhatsApp.
Are your perfumes authentic?
Yes. Every fragrance we sell is sourced from official suppliers and authorised distributors. We don't sell imitations, testers sold as retail, or unbranded decants.
How do I place an order?
Add what you want to your cart and check out. We'll pick up the conversation on WhatsApp to confirm your order, delivery and payment.
How do I pay?
Payment is arranged over WhatsApp once your order is confirmed. No card details are entered on this site.
How long will delivery take?
Usually 1 to 2 working days in Nairobi and 2 to 4 elsewhere in Kenya. See the Shipping Policy for the full picture.
Can I return a fragrance if I don't like the scent?
Only if it's unopened and still sealed, within 7 days. Once a bottle has been sprayed we can't accept it back, for hygiene reasons. See the Return & Refund Policy.
Do you sell samples or decants?
Not at the moment. If you're unsure of a scent, message us — we'll describe how it wears and suggest something close to what you already like.
How does the gift card work?
Choose an amount, add the recipient's details and a message, and it's added to your cart like any other item. It's delivered digitally, and the code can be used against a future order.
How does the loyalty programme work?
Choose to save your details at checkout and we'll count your orders. Every fifth order earns you a gift card automatically.
Do you deliver outside Kenya?
Not yet. Message us if you'd like to hear about it when we do.